Incident History
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Apr 2026 to Jun 2026
June 2026
DescriptionWe are investigating an issue affecting EAP‑TLS authentication using certificate templates in Ruckus One. Customers using this configuration may experience authentication failures. Our engineering team is actively working on a resolution. Updates will be shared shortly.
ServiceRUCKUS One (Asia)
SeverityDisruption
DescriptionAs part of our ongoing efforts to improve the reliability, scalability, and future capabilities of the RUCKUS One platform, we are performing a planned infrastructure maintenance in the APAC region. During this maintenance window, we will be performing critical infrastructure upgrades to support future platform enhancements and the continued modernization of the RUCKUS One cloud platform.
Region: Asia
When: Maintenance is scheduled for: 2026-06-12, 16:00 - 22:00 (UTC)
Impact:
RUCKUS One Administration
-Access to the RUCKUS One management portal will be unavailable during the maintenance window.
Device Connectivity
-Devices may temporarily disconnect from the cloud during portions of the maintenance activity.
-Devices are expected to automatically reconnect once maintenance activities are completed.
End User Connectivity
-Existing client sessions are expected to remain active and unaffected.
-New client authentications may be temporarily unavailable during portions of the maintenance activity.
ServiceRUCKUS One (Asia)
SeverityOutage
DescriptionAt this time we are experiencing a performance degradation impacting the RUCKUS AI data reporting. Users may experience temporary gaps or data delays in RUCKUS AI analytics data charts. Our technical staff is aware, and are actively working to restore the data this as soon as possible.
ServiceRUCKUS AI (NA)
SeverityDisruption
DescriptionWe are currently experiencing a performance degradation affecting RUCKUS AI, resulting in delays in analytics data loading. Users may notice slow performance or delayed updates on Analytics pages. Our technical team is fixing the issue.
ServiceRUCKUS AI (NA)
SeverityDisruption
May 2026
DescriptionWe are currently investigating potential service degradation affecting the EU region of RUCKUS One. Our engineering teams are actively investigating the issue and working to restore normal operations as quickly as possible.
We will continue to provide updates as more information becomes available.
ServiceRUCKUS One (EU)
SeverityDisruption
DescriptionSome switch-related events may not be received or displayed in the Ruckus One..
Our engineering team is actively working to resolve the issue. There is no impact to network operations or device functionality at this time.
ServiceRUCKUS One (NA)
SeverityDisruption
DescriptionWe are observing delays in DPSK passphrase propagation and availability across the platform following a high volume of DPSK passphrase creation activity. As a result, some newly created DPSK passphrases may temporarily experience authentication failures immediately after creation. Existing DPSK passphrases are not impacted. Mitigation actions are in progress, and processing levels are improving.
ServiceRUCKUS One (NA)
SeverityDisruption
Description RUCKUS One in the NA region is experiencing device management issues. Existing networks remain operational at this time. Our technical staff is aware, and are actively working to resolve this matter promptly.
ServiceRUCKUS One (NA)
SeverityDisruption
DescriptionWe are currently experiencing performance degradation affecting RUCKUS One reports analytics. Users may encounter temporary gaps or delays . Our technical team is aware of the issue and is actively working to resolve it as quickly as possible.
ServiceRUCKUS One (NA)
SeverityDisruption
April 2026
No reported incidents