Incident History
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Jan 2026 to Mar 2026
March 2026
DescriptionWe are currently experiencing technical issues with Ruckus One AI Data reporting. Users may encounter temporary gaps or delays in dashboard charts and reports. Our technical team is actively working to resolve this issue as quickly as possible. Please note: This issue does not affect user or device connectivity.
ServiceRUCKUS One (EU)
SeverityDisruption
DescriptionR1 reporting dashboards are currently impaired. Networks are not impacted. We are working through the problem and will update this page with further status..
ServiceRUCKUS One (NA)
SeverityDisruption
March 2026
DescriptionWe are currently experiencing performance degradation affecting RUCKUS One Business Insights in the ASIA,EU,NA regions. Users may encounter temporary gaps or delays in Business Insights Data Studio and Reports analytics. Our technical team is aware of the issue and is actively working to resolve it as quickly as possible.
ServiceRUCKUS AI (NA, EU, Asia)
SeverityDisruption
DescriptionWe are currently experiencing performance degradation affecting RUCKUS One dashboard. Our technical team is aware of the issue and is actively working to resolve it as quickly as possible.
ServiceRUCKUS One (NA)
SeverityDisruption
DescriptionUnfortunately, RUCKUS One in the NA region is experiencing issue with clients when attempting to connect to DPSK Wi-Fi networks and all radius based WLANs are impacted. Our technical staff is aware, and are actively working to resolve this matter promptly.
ServiceRUCKUS One (NA)
SeverityDisruption
Description"We are investigating an issue with Ruckus One login. You may be unable to sign in to the portal."
ServiceRUCKUS One (NA)
SeverityOutage
DescriptionWe are currently experiencing a performance degradation affecting RUCKUS AI data reporting. Users may notice slow or incomplete loading of RUCKUS AI analytics data charts. Our technical team is aware of the issue and is actively working to restore full functionality as quickly as possible.
ServiceRUCKUS AI (Asia)
SeverityDisruption
DescriptionRUCKUS One customers may experience errors during the license activation process ; however, existing licenses are working fine. Please note that customer networks, APs, and switches remain operational at this time. Our technical staff is aware and is working to resolve this issue as soon as possible.
ServiceRUCKUS One (NA, EU, Asia)
SeverityDisruption
DescriptionRUCKUS One in the NA region is experiencing issues with SMS/Email notifications for the Alarm Notification in the RUCKUS one portal. Our technical staff is aware, and are actively working to resolve this matter promptly.
ServiceRUCKUS One (NA)
SeverityDisruption
DescriptionUnfortunately, RUCKUS One in the NA region is experiencing issues with SMS/Email notifications and real-time client list updates in the RUCKUS one portal. Authentication which requires SMS, Email such as Captive Portal and Guest Access will also be impacted. Our technical staff is aware, and are actively working to resolve this matter promptly.
ServiceRUCKUS One (NA)
SeverityDisruption
DescriptionUnfortunately, RUCKUS One in the NA region is experiencing an issue that Switches status is flapping within RUCKUS One. Existing networks and access points remain operational at this time. Our technical staff is aware, and are actively working to resolve this matter promptly
ServiceRUCKUS One (NA)
SeverityDisruption
DescriptionUnfortunately, some RUCKUS One customers in the NA region may notice an issue in Access Point operational status when viewing their RUCKUS One portal. AP's status shows "Disconnect from cloud" even AP's are in operational, because of delay in processing messages. Our technical staff is aware, and are actively working to resolve this matter promptly.
ServiceRUCKUS One (NA)
SeverityDisruption
DescriptionUnfortunately, RUCKUS One in the NA region is experiencing issue when attempting to create venues in the RUCKUS one portal. Existing guest networks remain operational at this time. Our technical staff is aware, and are actively working to resolve this matter promptly.
ServiceRUCKUS One (NA)
SeverityDisruption
January 2026
DescriptionUnfortunately, RUCKUS One is experiencing performance degradation causing slow login or incomplete page loading. Our technical staff is aware, and are working to resolve this issue as soon as possible.
ServiceRUCKUS One (NA, EU, Asia)
SeverityDisruption
DescriptionUnfortunately, RUCKUS One in the EU region is experiencing an issue when users attempt to add or delete Switches within RUCKUS One. Existing networks and access points remain operational at this time. Our technical staff is aware, and are actively working to resolve this matter promptly
ServiceRUCKUS One (EU)
SeverityDisruption
DescriptionWe are currently experiencing technical issues with Ruckus One Cloud. Users may encounter temporary gaps or delays in dashboard charts and reports. Our technical team is actively working to resolve this issue as quickly as possible. Please note: This issue does not affect user or device connectivity.
ServiceRUCKUS One (NA)
SeverityDisruption
DescriptionRUCKUS APs may disconnect from RUCKUS cloud which may impact DPSK, GUEST, and AAA networks.
ServiceRUCKUS One (NA)
SeverityOutage
DescriptionWe experienced intermittent service disruptions. Our Engineering teams are actively investigating the issue and working to restore full stability.
ServiceRUCKUS One (NA)
SeverityDisruption