Incident History
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Mar 2026 to May 2026
May 2026
DescriptionSome switch-related events may not be received or displayed in the Ruckus One..
Our engineering team is actively working to resolve the issue. There is no impact to network operations or device functionality at this time.
ServiceRUCKUS One (NA)
SeverityDisruption
DescriptionWe are observing delays in DPSK passphrase propagation and availability across the platform following a high volume of DPSK passphrase creation activity. As a result, some newly created DPSK passphrases may temporarily experience authentication failures immediately after creation. Existing DPSK passphrases are not impacted. Mitigation actions are in progress, and processing levels are improving.
ServiceRUCKUS One (NA)
SeverityDisruption
Description RUCKUS One in the NA region is experiencing device management issues. Existing networks remain operational at this time. Our technical staff is aware, and are actively working to resolve this matter promptly.
ServiceRUCKUS One (NA)
SeverityDisruption
DescriptionWe are currently experiencing performance degradation affecting RUCKUS One reports analytics. Users may encounter temporary gaps or delays . Our technical team is aware of the issue and is actively working to resolve it as quickly as possible.
ServiceRUCKUS One (NA)
SeverityDisruption
April 2026
No reported incidents
March 2026
DescriptionWe are currently experiencing technical issues with Ruckus One AI Data reporting. Users may encounter temporary gaps or delays in dashboard charts and reports. Our technical team is actively working to resolve this issue as quickly as possible. Please note: This issue does not affect user or device connectivity.
ServiceRUCKUS One (EU)
SeverityDisruption
DescriptionR1 reporting dashboards are currently impaired. Networks are not impacted. We are working through the problem and will update this page with further status..
ServiceRUCKUS One (NA)
SeverityDisruption